Ju 11 Terms & Conditions — Complete Usage Guidelines & Betting Policy

ju 11 is an online betting and gaming platform operated for users in Bangladesh. These Terms & Conditions ju 11 and its users, constituting a legally binding agreement.

By accessing, using, registering on, or availing any service on this platform, you confirm that you have read, understood, and agreed to fully comply with these Terms & Conditions.

These terms may be updated at any time. By accessing the platform after any changes, you automatically agree to the revised terms. We recommend reviewing this page regularly.

ju 11To create an account on, you must meet the following requirements:

• Users must be at least 18 years be verified. We may request proof of identity at any time for age verification purposes.
• Only one account be opened. Multiple accounts are strictly prohibited.
• All information provided at registration must be accurate, complete, and up to date.
• Accounts must be registered in your own name. Opening an account in someone else's name is not permitted.
• The user must be a resident of Bangladesh or currently located in Bangladesh.

Keep your account password strictly confidential. You are solely responsible for the security of your account. If anyone else accesses your account, ju 11 will not be held responsible for this.

ju 11The following rules apply when betting on:

• Once a bet is confirmed, it cannot be cancelled, unless ju 11 The authority grants permission under special circumstances.
• Minimum and maximum bet limits vary by game and are clearly displayed within each game.
• If incorrect odds are displayed due to a technical error, ju 11 reserves the right to cancel such bets.
• If your internet connection drops during live betting, the outcome recorded in the system will be considered final.
• If an event is postponed or cancelled, the stake placed on that event will be refunded to the user's account.
• Including the same event across multiple bets may be treated as correlated wagering.

ju 11Deposits and withdrawals are available via bKash, Nagad, and Rocket. The following payment rules must be followed:

• Minimum Deposit Amount ৳100 and minimum withdrawal amount ৳500।
• Withdrawals can only be processed to the same payment method used for the deposit.
• Identity verification (KYC) must be completed before your first withdrawal.
• Withdrawal requests are typically processed within 5 to 30 minutes. In exceptional cases, processing may take up to 24 hours.
• Payments through third parties are strictly prohibited. All transactions must be made from a mobile account registered in your own name.
• For suspicious transactions ju 11 We reserve the right to place payments on hold until verification is complete.

ju 11Please read the following terms carefully before using any bonus or voucher offer from:

• The welcome bonus is available to new members only and can be claimed once.
• Each bonus has its own wagering requirement. A specified amount must be wagered before bonus funds can be withdrawn.
• The maximum withdrawal limit on winnings from bonus funds is specified in the respective bonus offer.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Expired bonuses will be automatically cancelled.
• Voucher codes are verified before any balance is credited to the account.
• ju 11 reserves the right to modify, suspend, or cancel any bonus offer at any time.

ju 11 Always prioritize responsible gaming. Play for entertainment — avoid addiction.

• You can set your own deposit limits, betting limits, and session time limits at any time.
• Contact our support team to request a temporary break or self-exclusion.
• It is a parent's responsibility to keep minors away from gaming. Please use parental controls on shared family devices.
• If gaming is causing financial or emotional distress, take a break immediately and seek support if needed.

For further details, please visit our Responsible Gaming visit the page.

The following activities ju 11is strictly prohibited on:

• Creating multiple accounts or using another person's account.
• Attempting to hack or manipulate the bonus system or payment methods.
• Registering with false information or concealing your identity.
• Harassing, insulting, or discriminating against other users.
• Attempting unauthorized access to the platform's software or systems.
• Using the platform for money laundering or any other unlawful purpose.
• Placing bets using automated bots or software.

ju 11 Accounts may be suspended or permanently closed in the following circumstances:

• If a breach of Terms & Conditions is established.
• If fraudulent identity or falsified information is detected.
• If age verification fails or evidence of being a minor is found.
• If an unusual or suspicious transaction is identified.
• At the user's own request (self-exclusion).

Users may also contact support at any time to close their account. Before closure, any valid balance may be withdrawn, unless forfeiture applies due to a rules violation.

ju 11 places the highest priority on user privacy. Information provided during registration is used solely for service delivery and identity verification.

• Personal data is never sold to third parties.
• Information may be disclosed to the relevant authorities when required by legal obligation.
• All personal information is kept secure using encryption technology.

For more details, visit our Privacy Policy page.

ju 11 is not liable for the following:

• Bets lost due to internet disconnection or technical failure.
• If account credentials are compromised due to third-party hacking or phishing.
• If a user's password or account credentials are exposed due to their own negligence.
• If service is disrupted due to unexpected server downtime.

Under any circumstances, ju 11's maximum liability is limited to the balance held in the relevant account.

ju 11 We reserve the right to modify, add to, or remove any part of these Terms & Conditions at any time. Any changes will be reflected on this page with an updated date.

Users will be notified of significant changes via email or platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have any questions or concerns about these Terms & Conditions, please contact us:

• Email: support@ju11.app
• Live Chat: Click the chat button at the bottom right of any page on the platform.
• Support hours: 24 hours a day, 7 days a week.

An initial response will be provided within 48 hours of submitting a complaint. Complex issues will be resolved within a maximum of 7 business days.